Orders
Some of the most common questions about placing and managing your Safe-Peptides orders.
How do I check/track my order status?
Once your order is placed, you’ll receive a confirmation email with your order details. When your order ships, you’ll receive a tracking number via email so you can follow your package in real time.
How do I place an order?
Simply browse our shop, add your favorite collagen peptides to the cart, and proceed to checkout. We accept all major credit cards and secure payment methods.
When will my order be processed?
When will my order be processed?
Orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation as soon as your package is on its way.
Shipping & Returns
Find answers about shipping times, delivery options, and how to return or exchange your products with ease.
How long will it take for my order to arrive?
For U.S. orders, delivery typically takes 3–5 business days. International orders may take 7–14 business days depending on customs.
What is your return policy?
Refer to our return policy https://safe-peptides/refunds_returns
How do I start a return or exchange?
Contact our customer support team with your order number, and we’ll walk you through the return or exchange process.
Help & Support
Need extra guidance? Here you’ll find information about our products, safety, and how to reach our customer care team.
Are collagen peptides safe?
Yes — collagen peptides are widely recognized as safe and are one of the most researched protein supplements available. All of our products are third-party tested for purity and safety.
Which collagen type is right for me?
• Bovine collagen: Great for joints, gut health, and overall wellness.
• Marine collagen: Best for skin, hair, and nails.
• Chicken collagen: Rich in Type II collagen for cartilage and joint support.
• Egg collagen: Supports connective tissue and joint function.
How do I contact customer support?
You can reach us anytime via our Contact page or by emailing support@safe-peptides.com. We aim to respond within 24 hours on business days.
